South India’s busiest airport, Kempegowda International Airport, Bengaluru (KIAB) which serves India’s “Silicon Valley” tech hub, will introduce 30 CUSS kiosks.
The self-service kiosks are part of a seven-year, multi-million dollar contract with SITA that includes SITA’s AirportConnect® Open passenger processing platform, the self-service check-in kiosks and BagManager, a baggage reconciliation service.
In total, there will be 180 common-use workstations and 30 new common-use self-service (CUSS) kiosks, which allow passengers to print their own boarding passes and also tag their own bags, will run on the SITA AirportConnect Open platform. All 31 airlines using the airport can access their respective IT applications in real-time on shared equipment. They can also use any airport desk, gate or self-service kiosk for passenger check-in and boarding. This ensures maximum flexibility and convenience for the airlines, airport and passengers too.
SITA’s baggage reconciliation service will continue to provide the airport with comprehensive baggage management, delivering real-time information on baggage status. In addition, BagMessage ensures on-time departures with a fully managed and secure baggage message distribution system. SITA will implement all platforms and systems for the airport and will manage end-to-end support.
Kempegowda International Airport, Bengaluru (KIAB) which serves India’s “Silicon Valley” tech hub, is South India’s busiest airport, with more than 15 million annual passengers.
Hari Marar, President, Airport Operations, Bangalore International Airport Limited (BIAL), said:
“Kempegowda Airport, being the gateway to a city which is one of the Top Technology Innovation hubs in the world, continues to adopt next generation technology to enhance the overall passenger experience.
“We chose SITA because we wanted a single supplier that could provide a complete passenger processing platform and baggage reconciliation system, support both systems, and also help us implement the new CUSS platform with both Bag Tag and Boarding Pass options. ”
Maneesh Jaikrishna, Vice-President, India and Sub-continent, SITA, said:
“SITA is proud to be a partner to BIAL in pioneering the implementation of the first bag tag printing at self-service kiosks in India. We will be extending these solutions to 40 other airports in the country.”