Aeroméxico is to introduce CUSS kiosks from NCR.
Using the kiosks, Aeroméxico passengers will be able to check-in, choose and upgrade their seats, check bags, and buy in-flight services like Wi-Fi. The kiosks accept credit cards for convenient payment and print receipts.
The kiosks will operate using NCR’s Common Use Self Service Platform.
Through improvements at the kiosks, Aeroméxico’s goal is to reduce lines and give their passengers more control over their travel experience. From the kiosk, passengers will be able to check-in, verify their passport, print their boarding pass, upgrade their seat and print their bag tags all at once.
Aeroméxico is leasing the kiosks from HP and expects to begin deploying them in April and complete all installations by the end of May. Locations receiving kiosks include Mexican hub cities, such as Mexico City, Monterrey, Culiacan, Guadalajara, Chihuahua and Merida.
Pablo Gómez, director digital strategy, E Commerce of Aeroméxico:
“Travelers want increasing amounts of control over their travel experience. The TouchPort 120 kiosks offer our customers the control they want and increase the quality of the experience from check-in to boarding the plane.”
Dennis Davidson, vice president of NCR travel and entertainment:
“By installing the TouchPort 120 throughout major airports in Mexico, Aeromexico will give its customers a more convenient and connected travel experience. Customers will continue receiving the same high-quality service they’ve come to expect from Mexico’s leading airline.”
About Aeroméxico (AM)
Aeroméxico is the flag carrier airline of Mexico and is based in Mexico City. It operates scheduled services to more than 56 destinations in Mexico; North, South, and Central America; the Caribbean, Europe, and Asia. Its main base and hub is Mexico City International Airport, with a secondary hub at Monterrey.
Fleet: Nine Boeing 787-8, four Boeing 777, over fifty Boeing 737 (-700 and -800).
N.B. Image credit: aeromexico.com