Queenstown Airport is installing 6 new bag drops and 9 new self-service kiosks.
The new installation is in addition to those already in use.
In 2019, the airport started introducing self-service kiosks and bag drops as part of its Project Pathway initiative with the aim of increasing terminal capacity and related infrastructure.
The solution aims to improve passenger satisfaction by streamlining check-in times, reducing stress and making the airport experience seamless and enjoyable.
15 self-service kiosks, 8 boarding gates, 12 counters and a two-step self-service bag drop solution for Qantas, Jetstar and Virgin Australia passengers were installed,
Now the airport is installing a further 6 new bag-drop units and a further 9 self-service kiosks in 2023.
Jo Learmonth, Queenstown Airport’s Head of Infrastructure Delivery:
“We are pleased to partner with Elenium again on a technology solution to enhance customer experience at Queenstown Airport and support staff working here. We want to get passengers checked in as quickly and easily as possible and this investment will help us to achieve that.”
The new kiosks and bag drops are coming from Australia’s Elenium, who installed the 15 self-service kiosks in 2019.
Elenium has products in use at over 25 airports, including:
Aaron Hornlimann, Elenium CEO and Co-founder:
“Nobody likes waiting in queues to check in or drop bags. Queenstown Airport has shown that self-service technologies can not only help at peak times, but they can provide a better passenger experience, encouraging those visitors to come back.”
About Queenstown Airport (ZQN)
Queenstown is New Zealand’s fourth busiest airport after Auckland, Wellington and Christchurch.
In 2019, the year before COVID, it had 2.3 million passengers.
The airport offers domestic and international flights with four commercial airlines: Air New Zealand, Jetstar, Qantas, and Virgin Australia.
More about Queenstown Airport
- Queenstown Airport’s new self-service check-in
- New wayfinding signage guides passengers at Queenstown Airport
N.B. Image credit: Queenstown Airport