Queenstown Airport’s new self-service check-in

15 self-service check-in kiosks and a two-step self-service bag drop for Qantas, Jetstar and Virgin Australia passengers.

Queenstown Airport is starting to implement a new self service check-in system.

New Zealand’s fourth busiest airport is installing new common self service kiosks and bag drops during September.

The airport is introducing 15 self-service check-in kiosks, 8 boarding gates, 12 counters and a two-step self-service bag drop for Qantas, Jetstar and Virgin Australia passengers.

The common-use self-check-in project is part of the airport’s multi-million-dollar Project Pathway initiative which aims to increase terminal capacity and related infrastructure to cater for growth over the next several years.

The solution aims to improve passenger satisfaction by streamlining check-in times, reducing stress and making the airport experience seamless and enjoyable.

The work is starting in September and is expected to be ready by 01 October.

The project is costing NZ$1 million and is powered by Melbourne-based company, Elenium.

The tech company is also supplying management and monitoring software that will ensure operational issues can be addressed pro-actively.

Olivia Pierre, Queenstown Airport Corporation General Manager, Commercial and Customer Experience:

“We are committed to innovation and finding world-class integrated solutions. Introducing this state-of-the-art technology at Queenstown Airport will allow us to work with our airline partners to improve our customers’ experience, helping create a memorable park-to-plane journey for our passengers.”

Aaron Hornlimann, Elenium Automation CEO and Co-founder:

“We’re thrilled to be partnering with Queenstown Airport to prove that significant efficiency and passenger experience gains can be achieved anywhere, not just at large airports. Our products are designed to be accessible, user-friendly and easy to implement.”

About Queenstown Airport

Queenstown Airport is the fourth busiest airport in the New Zealand by passenger numbers, behind Auckland, Christchurch and Wellington.

In the year ended June 2018, 2.14 million passengers passed through the terminal.

The airport offers domestic and international flights with four commercial airlines: Air New Zealand, Jetstar, Qantas, and Virgin Australia.

N.B. Image credit: Queenstown Airport

Internet links

Queenstown Airport (ZQN)