SkyTeam has launched an app to track service performance.
The App, called SkyPriority Customer Audit App, allows premium customers to rate their travel experience, in an effort to ensure the highest consistency in service delivery across the globe.
Following a successful nine-month pilot phase involving over 8,000 top frequent flyers, the SkyPriority Audit App has been launched worldwide.
All eligible SkyTeam customers can provide feedback on SkyPriority services at every step of their journey at more than 1,000 airports.
Free to download, the App is available in English, Spanish and Simplified Chinese, with a further 11 languages being rolled out through summer 2016.
Perry Cantarutti, SkyTeam’s CEO and Managing Director:
“SkyTeam was the first alliance to deliver aligned, branded priority airport services network-wide. In order to ensure we are providing a consistently high level of service, our SkyPriority customers are now empowered to give us direct feedback when they are travelling. We are committed to our promise of caring more about customers and by listening to what they have to say and using the data from the customer audit, we can identify areas for improvement to deliver a more seamless travel experience.”
More SkyTeam lounges underway
Mr Cantarutti also announced the development of a new SkyTeam lounge at Beijing Capital International Airport.
Construction started on the new Beijing lounge earlier this month and the official opening is scheduled for the fourth quarter of this year. The lounge will be the sixth SkyTeam-branded facility and the alliance’s second in Greater China, complementing the Hong Kong lounge that opened in October 2015.
SkyTeam opened its first lounge at London’s Heathrow Airport in 2009 and also has lounges in Istanbul, Sydney and now Dubai.
SkyTeam is a global airline alliance. Its 20 member airlines fly to over 1,050 destinations. The 20 members are: Aeroflot, Aerolíneas Argentinas, Aeroméxico, Air Europa, Air France, Alitalia, China Airlines, China Eastern, China Southern, Czech Airlines, Delta Air Lines, Garuda Indonesia, Kenya Airways, KLM Royal Dutch Airlines, Korean Air, Middle East Airlines, Saudia, TAROM, Vietnam Airlines and Xiamen Airlines.
SkyTeam welcomes 612 million customers each year on more than 16,320 daily flights to 1,057 destinations in 177 countries.
N.B. Image credit: SkyTeam