Singapore Airlines (SQ) passengers booked in economy can bid for an upgrade to Premium Economy Class – but only if invited.
The new system, called mySQupgrade, will apply to economy passengers to upgrade to Premium Economy Class. SQ plans to introduce the function across its network.
An email about the mySQupgrade scheme was sent to some KrisFlyer members on July 4.
“This functionality will be gradually introduced across the network, and provide customers another option to upgrade their class of travel, and enjoy greater levels of comfort when they fly,” said SIA in its email.
SQ said the invites are issued at its “sole discretion based on certain criteria and combination of factors, which are dynamic”.
How it works
- Invited passengers receive an email invitation to bid for a seat upgrade seven days before departure.
- They can bid for upgrades online, within an assigned minimum and maximum bid value for that flight.
- A “strength meter” on the page will indicate the strength of the bid.
- Passengers can change their bids up to 50 hours before departure.
- If successful, passengers receive an email notification about 48 hours before departure and they are charged by credit card.
- If unsuccessful, passengers will keep their original booking and there will be no charge.
Only one passenger in a group may receive an invitation, and they can submit a bid on behalf of other passengers they are travelling with.
Booking confirmations through the KrisFlyer programme will receive priority over upgrade bids through mySQupgrade.
Several airlines offer a similar scheme, including:
N.B. Image credit: Singapore Airlines