Qatar Airways launches 24/7 Twitter Customer Service

Dedicated support handle of @QRsupport, and English and Arabic support

Qatar Airways passengers can now get in touch round the clock as the airline has launched a new dedicated Twitter channel that operates 24/7.

The airline already has online support within the most popular digital channels. The new 24/7 Twitter service is bilingual and means that Qatar Airways’ passengers will now be provided with a more customised online support service.

Using the dedicated support handle of @QRsupport, passengers can raise their enquiries and receive replies 24-hours-a-day, seven-days-a-week in English and Arabic from the airline’s Customer Service team, ensuring Qatar Airways’ passengers can continue to contact the airline quickly and simply.

Mr. Ehab Amin, Qatar Airways Chief Commercial Officer:

“Social media has transformed the way and speed in which people interact with one another and businesses, so we are delighted that this new Twitter handle demonstrates our ongoing commitment to innovate and to continue raising the bar in anticipating and meeting the needs of our passengers, quickly and smoothly.

“Qatar Airways will continue to enhance our renowned customer service both in the sky and on the ground, recognising the increasingly important role played by social media. We are committed to continually evolving and offering even more ways for our passengers to communicate with us.”

Ms. Salam Al Shawa, Senior Vice President, Marketing and Corporate Communications:

“Qatar Airways continues to grow both in reach and recognition online. Our social media engagement strategy has successfully created a buzz online, so much so that we are the world’s ‘most-liked’ airline on Facebook.”

Engagement with the airline is widely available in key markets in multiple languages – including English, Arabic, Chinese and Russian – via Twitter, Facebook, YouTube, Instagram, Linkedin, Pinterest, Snapchat, Google+, Tumblr, Weibo in China and VKontakte in Russia. Qatar Airways has a combined audience of more than 16 million followers around the world.

About Qatar Airways

Qatar Airways is the state-owned flag carrier of Qatar. It’s base is Hamad International Airport (DOH) in Doha.

The airline operates one of the youngest fleets in the world, with 200 aircraft flying to more than 150 key business and leisure destinations across six continents.

Routes: Over 150 international destinations across Africa, Central Asia, Europe, Far East, South Asia, Middle East, North America, South America and Oceania.

Fleet: Qatar Airways currently operates a fleet of more than 170 passenger aircraft, comprising:

  • 2 Airbus A319LR
  • 39 Airbus A320
  • 8 Airbus A321
  • 26 Airbus A330
  • 4 Airbus A340
  • 19 Airbus A350
  • 8 Airbus A380
  • 35 Boeing 777
  • 30 Boeing 787

(Details from on 27 October 2017)

Alliance: oneworld

N.B. Image credit: Qatar Airways

Internet links

Qatar Airways (QR)