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PASSENGER SELF SERVICE
SIMPLY THE BEST NEWS ABOUT SELF-SERVICE IN TRAVEL
PASSENGER SELF SERVICE
SIMPLY THE BEST NEWS ABOUT SELF-SERVICE IN TRAVEL
social media
![Air New Zealand emoji jpurney](https://www.passengerselfservice.com/wp-content/uploads/Air-New-Zealand-emoji-jpurney.jpg)
![KLM social media team](https://www.passengerselfservice.com/wp-content/uploads/KLM-social-media-team.png)
KLM use of artificial intelligence to answer passenger queries
![KLM social media](https://www.passengerselfservice.com/wp-content/uploads/KLM-social-media-1.jpg)
KLM offers customers GetYourGuide tours and activities around the world
![Finnair launches its first chatbot](https://www.passengerselfservice.com/wp-content/uploads/Finnair-Finn-chatbot.jpg)
Finnair launches its first chatbot powered by artificial intelligence
![KLM mobile boarding pass](https://www.passengerselfservice.com/wp-content/uploads/KLM-WhatsApp.jpg)
KLM trials official WhatsApp Business application
![](https://www.passengerselfservice.com/wp-content/uploads/KLM-takes-WeChat-payments.jpg)
KLM to accept WeChat payments
![Qatar Airways launches 24/7 Twitter Customer Service](https://www.passengerselfservice.com/wp-content/uploads/Qatar-Twitter-24-7.jpg)
Qatar Airways launches 24/7 Twitter Customer Service
![JetBlue to offer customer service across all channels in a single feed](https://www.passengerselfservice.com/wp-content/uploads/JetBlue-aircraft.jpg)
JetBlue customer service across all channels in a single feed
![KLM to send flight information on Twitter and WeChat](https://www.passengerselfservice.com/wp-content/uploads/KLM-social-media.jpg)
KLM to send flight information on Twitter and WeChat
![Sydney launches real time flight information service for passengers](https://www.passengerselfservice.com/wp-content/uploads/SYD-Terminal-1.jpg)
Sydney real time flight information service
![British Airways personal Facebook Messenger Bot](https://www.passengerselfservice.com/wp-content/uploads/BA-Chatbot.jpg)
British Airways personal Facebook Messenger Bot
![KLM tests artificial intelligence to help answer questions](https://www.passengerselfservice.com/wp-content/uploads/KLM-787-900.jpg)
KLM tests artificial intelligence to help answer questions
![Qantas replaces Out Of Office message with a holiday photo](https://www.passengerselfservice.com/wp-content/uploads/Qantas-Out-of-Office.jpg)
Qantas replaces Out Of Office message with a holiday photo
![London City Airport provides flight info via Facebook Messenger](https://www.passengerselfservice.com/wp-content/uploads/LCY-Flight-Info.jpg)
London City flight info via Facebook Messenger
![Heathrow has launched its presence on Weibo](https://www.passengerselfservice.com/wp-content/uploads/Heathrow-live-on-Weibo.jpg)
Heathrow joins Weibo
![WestJet first Canadian airline to provide 24/7 social media support](https://www.passengerselfservice.com/wp-content/uploads/WestJet-767-300ER.jpg)
WestJet first Canadian airline to provide 24/7 social media support
![KLM offers booking, check-in and boarding pass on Facebook Messenger](https://www.passengerselfservice.com/wp-content/uploads/KLM-Facebook-Messenger.jpg)
KLM check-in and boarding pass on Facebook Messenger
![KLM opens online shop via Alibaba](https://www.passengerselfservice.com/wp-content/uploads/KLM-A350.jpg)
KLM opens online shop via Alibaba
![Etihad partners with Facebook](https://www.passengerselfservice.com/wp-content/uploads/Etihad-Airways-new-uniform.gif)
Etihad partners with Facebook
![](https://www.passengerselfservice.com/wp-content/uploads/2014/09/Southwest-Listening-Center.gif)