Sydney Airport has launched an innovative new service offering tailored, real time flight information to passengers via social media.
The new service means that passengers can get flight, gate and departure/arrival time information delivered direct to their devices.
Passengers flying to or from Sydney Airport can keep up to date with the latest flight information by tweeting their flight number to @flySYD or visiting the flight information page at www.sydneyairport.com.au.
Kerrie Mather, Sydney Airport Managing Director and Chief Executive Officer:
“We’re proud to engage with our passengers through this information service, which provides access to the latest details on international and domestic flights, departure gates and boarding times at the touch of a button.
“Importantly, passengers will be able to access personalised flight information in their native language, 24 hours a day, seven days a week, so they’ll receive timely and relevant information, when and where they need it.”
The new service is also expected to enhance efficiency by improving passenger flow throughout Sydney Airport’s terminals.
The introduction of this new service builds on Sydney Airport’s technology strategy, which is delivering new and more customised ways for visitors and passengers to access the information they need when planning their trip to the airport.
Sydney Airport has implemented a suite of state-of-the-art technology, including free Wi-Fi and airport apps, self-service check-in, automated bag drops, SmartGates, dynamic wayfinding e-directories and beacon technology.
New multilingual Flight Information Displays (FIDS) are also available in 13 languages at the T1 International terminal. The new look FIDS feature bolder colours, larger font and a more intuitive display to enhance readability and wayfinding for passengers.
N.B. Image credit: Sydney Airport