KLM passengers can check hand baggage size via Messenger

Uses Augmented Reality to compare actual bag with virtual

KLM passengers can now check the size of their hand baggage thru KLM’s Messenger.

KLM’s Augmented Reality (AR) hand baggage check uses a transparent, virtual suitcase that is placed in reality on an actual suitcase to indicate whether the dimensions are appropriate for overhead compartments.

This makes it easy for passengers to check, in the comfort of their home, whether their hand baggage is of the correct size.

To try it out, passengers can go to KLM on Messenger. The AR hand baggage check is in the menu under Plan & Book.

KLM also produced a video below shows how the AR hand baggage check works.

The service is now widely available for iPhone users (6s or above) in KLM’s Messenger. Earlier this month, the service was launched in the KLM App (iOS).

AR technology next step on Messenger

Earlier this year, Messenger announced that it would make AR technology available in closed beta on its platform. KLM is now one of the few companies worldwide to build an experience using AR in Messenger. KLM will continue to develop and improve the service in the future, so that it grows in line with the latest AR technology available.

Pieter Groeneveld, Senior Vice President Digital Air France – KLM:

By offering the AR hand baggage check in Messenger, KLM is again taking a next step in terms of digital service provision. With this service, passengers can see at a glance whether their hand baggage is of the correct size. By offering this service in Messenger, it’s now available for every KLM passenger at the airport, en route or at home. We also continue to be pioneers of innovation in our passengers’ best interests.

N.B. Image credit: KLM

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