Kuala Lumpur International Airport Terminal 2 (klia2) is to deploy 15 more self bag drop units from SITA.
This follows the successful implementation of 15 self bag drop units earlier this year. Those existing units are used by AirAsia passengers.
SITA says that the self bag drop units has led to the baggage processing time being cut in half for AirAsia passengers. It now takes between 30-40 seconds on average compared to the 75 seconds previously and reducing the wait time for check-in by 40%.
Azli Mohamed, Chief Strategy Officer, Malaysia Airports Holdings Berhad (MAHB):
“More than 25 million passengers pass through klia2 terminal annually and that number is set to grow rapidly. We want to give each and every one of those passengers the best possible experience. SITA’s Scan&Fly solution will enhance the experience we’re able to offer by further reducing queues at peak times, smoothing out the passenger journey, and ensuring more accurate baggage handling. The self-service bag drop allows airlines at klia2 to better manage their resources and reallocate agents to focus on delivering an improved customer experience”
Sumesh Patel, SITA President, Asia Pacific:
“The extension of our partnership with MAHB will help them excel during this period of immense growth in travel in the region. The initial success of Scan&Fly at klia2 terminal is testament to how technology can improve the passenger experience and airport operations. More and more, passengers expect self-bag drop and other self-service options to be provided, they appreciate how it will speed up their journey and give them more control.”
Introduction of the self bag drops also means a reduction in staff, with an average of six agents needed for bag drop versus the 15 required to man traditional check-in desks..
SITA integrated the Scan&Fly units into the airport’s existing baggage handling system, allowing for successful implementation within the tight four-month timeline agreed at the outset.
AirASia went all self-service at Kuala Lumpur in 2016.
klia2 terminal was built to be Malaysia’s Next Generation Hub, designed to ensure seamless travel for both local and international low-cost and full-service carriers. It is 257,000 square meters, with 60 gates, eight remote stands, 80 aerobridges, and includes a retail space of 32,000 square meters which accommodates 225 retail outlets.
N.B. Image credit: SITA