AirAsia goes 100% self-service at Kuala Lumpur

Desk check-in no longer available at it's largest base

AirAsia and AirAsia X passengers at Kuala Lumpur must now use self-service for check-in and bag drop.

The Malaysian low-cost airline has removed desk check-in and will now insist on only self-service check-in at its largest base.

A number of self-service check-in options are available to passengers, including internet, mobile and kiosk check-in options.

The move applies to all passengers, both on short-haul AirAsia and long-haul AirAsia X flights.

Internet and mobile check-in are available from 14 days up to one hour before scheduled departure for AirAsia flights, and four hours before departure for AirAsia X services.

Once passengers have checked in, they print their own baggage tags, either at home or at the kiosks, before proceeding to a baggage drop desks at the airport.

The airline will continue to provide staff to assist passengers who need assistance, such as those travelling with infants or those with reduced mobility.

Passengers who are pregnant, travelling with infants, have reduced mobility or require special needs, aged 16 and below and is travelling alone, have medical conditions or illnesses can approach the dedicated service counter for assistance.

N.B. Image credit: AirAsia

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