Icelandair Buddy Hotline connects passengers to locals

Aims to support passengers with advice from locals

Icelandair has launched its new Buddy Hotline service to connect passengers with Icelandair Buddies for personalized travel recommendations.

The service aims to support passengers during or in the planning of their trip by providing trusted advice from locals.

Passengers can directly connect with a Buddy by phone or via an online messenger, to receive the ultimate ‘insider’ advice to make the most of their time away. From where to find the best fish restaurant in town, to where to discover a beautiful hidden spot for a picnic or enjoy a secluded geothermal hot pool, Icelandair’s Buddies will have the answer.

All Buddies are members of the Icelandair team who are knowledgable and passionate about promoting responsible tourism in the country. Buddies have all volunteered to be part of this initiative.

The Icelandair Buddies have a diverse range of personal passions and hobbies which will shine through with their advice for passengers.

  • Have an appetite for adventure? Guðlaug, a project manager, loves to get outdoors for a morning hike and can tell you where to enjoy some of Iceland’s breathtaking landscapes
  • In search of authentic Icelandic cuisine? Auður, a travel consultant, has his finger on the pulse of the hottest new spots to eat in town
  • In need of some peace and tranquillity? Sigríður, a flight attendant, is excited to share some of her favourite geothermal pools for passengers to relax and reenergise the Icelandic way
  • Want to immerse yourself in Icelandic culture? Edda, a customer service supervisor, loves to pass on her passion for traditional Icelandic culture, partaking in knitting lopapeysa (a traditional Icelandic sweater) in her spare time

Bogi Nils Bogason, President & CEO Icelandair Group:

“We know travelers are seeking more unique experiences guided by advice from trusted local sources.

Our new Buddy Hotline service feeds this consumer appetite for ‘insider’ knowledge and is a great fit with our staff who, as Icelanders, have such a passion for warmly welcoming and hosting travelers from across the world.”

Hotline information

The Buddy Hotline is available to all Icelandair passengers, once their flight is booked, from April 10May 8, 2019.

It is open 1pm – 7pm weekdays and 4pm – 7pm weekends and bank holidays (GMT).

The hotline service is provided in English.

To find out more about Icelandair’s Buddy Hotline and to take advantage by booking now visit

Older Buddies

Icelandair first introduced its Buddies in 2015

KLM launched a Layover with a Local service in 2016.

N.B. Image credit: Icelandair

Image credit: Icelandair

Internet links

Icelandair (FI)