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PASSENGER EXPERIENCE

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PASSENGER EXPERIENCE

INCLUDES PASSENGERSELFSERVICE

Virtual assistant

United Agent on Demand

United introduces Virtual Customer Service at the airport

  • December 9, 2020
Passengers at airport

Sydney Airport’s new passenger assistance services

  • May 28, 2019
Wellington Airport passengers walking

Wellington Airport launches free virtual assistant for visually impaired passengers

  • January 12, 2019
Virgin Australia Alexa

Virgin Australia launches voice check-in through Amazon Alexa

  • October 5, 2018
Auckland Airport digital employee

Auckland Airport hires its first digital employee

  • March 9, 2018
Seattle-Tacoma tests robots at security

Seattle-Tacoma tests robots at security

  • July 12, 2017
Thomson trials chatbot search tool for holiday suggestions

Thomson trials chatbot search tool for holiday suggestions

  • November 22, 2016
Austrian launches Virtual Assistant via Facebook Messenger

Austrian launches Virtual Assistant via Facebook Messenger

  • October 19, 2016
KLM tests artificial intelligence to help answer questions

KLM tests artificial intelligence to help answer questions

  • September 30, 2016

San Antonio virtual asistant helps cut security lines

  • December 1, 2014
Dubai Airport virtual assistant

Virtual assistants at Dubai go interactive

  • December 12, 2012

Top Stories

Jazeera Airways Airbus A320 neo

Jazeera Airways passengers can fly now and pay later

Lufthansa Allegris Business

Passengers can finally book Allegris Business Class on Lufthansa 787-9s

Southwest 737-800

Southwest is latest to join Starlink

KLM A321neo

KLM now offers free WiFi on most European flights

Passengers leaving Heathrow can now leave liquids and electrical in cabin bags

Passengers leaving Heathrow can now leave liquids and electrical in cabin bags

STARLUX 1st A350-1000

STARLUX takes delivery of its first Airbus A350-1000

Thai Airways A321 neo

THAI receives its first Airbus A321neo

Philippine Airlines receives its first Airbus A350-1000

Philippine Airlines receives its first Airbus A350-1000

Qanot Sharq 1st A321XLR

Qanot Sharq takes delivery of its first Airbus A321XLR aircraft

Turkish Airlines Airbus A330

Turkish Airlines passengers can tell the airline where their bags are

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TRENDING

Southwest 737-800
Southwest is latest to join Starlink
Lufthansa Allegris Business
Passengers can finally book Allegris Business Class on Lufthansa 787-9s
Jazeera Airways Airbus A320 neo
Jazeera Airways passengers can fly now and pay later
  • News
  • Pre-trip
  • In-trip
  • Post-trip
  • New tech
  • Green
  • First and last

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