A new generation of virtual assistants has been introduced by Dubai International (DXB) for a three-month trial.
The state-of-the-art assistants use the latest in rear-projected audio-visual technology to create the illusion of a real person. These interactive virtual assistants will be able to respond to passengers’ queries in English and Arabic.
The virtual assistants, created by Tensator, were introduced in December 2011. The new assistants are programmed to answer frequently asked questions such as the location of departure gates, washrooms and check-in areas, rather than just providing a static message.
They greet and engage with passengers in order to provide them with information on the preparations they need to make before entering the security screening and immigration areas.
Virtual assistants are in use at a number of airports, including
- Birmingham (BHX)
- Frankfurt (FRA)
- LaGuardia (LGA)
- Long Beach (LGB)
- Newark (EWR)
- Paris Orly (ORY)
N.B. Image credit: Dubai International
Dubai International Airport (DXB)