United introduces Virtual Customer Service at the airport
Passengers can get live, contactless information and help at all US hubs
PASSENGER SELF SERVICE
SIMPLY THE BEST NEWS ABOUT SELF-SERVICE IN TRAVEL
PASSENGER SELF SERVICE
SIMPLY THE BEST NEWS ABOUT SELF-SERVICE IN TRAVEL
Virtual assistant
Sydney Airport’s new passenger assistance services
Part of focus to improve accessibility
Wellington Airport launches free virtual assistant for visually impaired passengers
2nd airport outside U.S. to offer service
Virgin Australia launches voice check-in through Amazon Alexa
First airline outside North America to do so
Auckland Airport hires its first digital employee
Vai can answer passengers' questions about New Zealand's biosecurity rules
Seattle-Tacoma tests robots at security
The robot helps passengers with screening information
Thomson trials chatbot search tool for holiday suggestions
Virtual Assistant uses natural language
Austrian launches Virtual Assistant via Facebook Messenger
Answers queries about flight status, baggage and more
KLM tests artificial intelligence to help answer questions
AI is trained on more than 60,000 KLM questions and answers
San Antonio virtual asistant helps cut security lines
First known installation of an avatar for use in TSA pre-check security screening
Virtual assistants at Dubai go interactive
A new generation of virtual assistants has been introduced by Dubai International (DXB) for a three month trial.
