Edinburgh Airport displays live wait times for passengers

Edinburgh Airport displays live wait times for passengers
Passengers at Edinburgh Airport can now see how long they'll be spending in security

Edinburgh Airport has introduced new technology to gather data about passenger queues and flow.

The information enables the airport to streamline operations at security lines and to display real-time waiting times throughout the airport.

Scotland´s busiest airport is experiencing great growth with an increase in passengers of almost 10% this year, up to almost 12 million from last year’s 11 million.

In July 2016, the airport reported its busiest-ever month with 1,332,282 passengers – an increase of 9.6% on the same month last year.

With the constant increase in passengers, Edinburgh Airport enlisted the expertise of Denmark-based BLIP Systems to design and implement the BlipTrack solution at the airport´s security lines, to help measure and handle passenger numbers smoothly and efficiently.

The solution provides the airport with detailed information about passengers´ queue times and how they move around the airport. The data gives the airport a clear picture on trends and patterns and how they are performing. It allows them to respond promptly and effectively – if lines are becoming congested – to ultimately reduce processing times.

In addition, it also enables the airport to provide optimum service by displaying wait times on signs in the airport and on their website, thereby reducing passengers´ frustration by creating realistic wait time expectations.

Adrian Witherow, Chief Operating Officer at Edinburgh Airport:

“With BlipTrack we are able to keep our passengers fully informed 24/7 – both in the terminal and online – about what to expect at security. At peak times, up to 3,000 passengers an hour travel through security and our aim is to make that experience as smooth as possible whilst ensuring safety – BLIP Systems helps us do that.”

Christian Bugislaus Carstens, Marketing Manager at BLIP Systems:

“In order to improve traveler satisfaction, comply with service-level agreements and evaluate key performance indicators, it is important that airport managers are able to measure passenger queue and flow and subsequently improve waiting times. With our fourth UK installation, we are confident that BlipTrack also will be successful in providing Edinburgh Airport with all the necessary data to both optimize processes and improve the passenger experience.”

Edinburgh joins a host of other leading international airports, including JFK, Amsterdam, Barcelona, Copenhagen, Dublin, Copenhagen, Helsinki, Auckland, Keflavik and Oslo, who are displaying real-time wait times, using the BlipTrack solution.

About Edinburgh Airport:

Edinburgh Airport is Scotland’s busiest airport. More than 40 airlines serve over 100 destinations and 11 million passengers travelled through the airport in 2015.

About BLIP Systems:

BLIP Systems is a privately-held information technology company with headquarters in Aalborg, Denmark. The company is one of the leading providers of data analytic tools to transform traveler flow into value, and creating easy-to-interpret decision-making tools of end-users. The BlipTrack solution is successfully employed in optimization efforts in more than 30 international airports, including Schiphol Airport in Amsterdam, JFK Airport in New York, El-Prat Airport in Barcelona, Sydney, Copenhagen, Oslo, Malpensa and Linate Airports in Milano, Manchester, Brussels, Edinburgh, Dublin, San Diego, Helsinki, Auckland, Montreal, Christchurch, Genève, Birmingham, Bristol, Cincinnati, Brussels South Charleroi, Keflavik, Billund and Aalborg.

N.B. Image credit: Blip Systems

Internet links

Edinburgh Airport (EDI)

Blip Systems