Air Canada, one of the leaders in self-service technology, has introduced new IER 918 Common Use Self Serve (CUSS) kiosks at Paris Charles de Gaulle airport (CDG).
All Air Canada flights at CDG are international, so the kiosks automatically scan and validate the passenger’s passport, in order to complete the check-in process and issue a boarding pass.
Air Canada allows passengers to self-tag their bag so the kiosks are equipped with baggage tag printers and instruct passengers on how to affix them to their baggage.
The kiosks are equipped with IER’s CUSS platform which allows any airline with a CUSS compliant application to operate, without having to modify their application. Customers accustomed to using Air Canada’s kiosks in Canada or any other Air Canada locations therefore enjoy a similar, speedy check-in experience.
It is not clear from the IER press release if Air Canada is the only airline using the kiosks and if so will additional airlines use the kiosks in future. The key point about CUSS kiosks is that they are common use and should be shared between multiple airlines.
Read the full press realease from IER.