Self scan boarding passes have been introduced at Copenhagen (CPH).
Passengers use an egate before entering the security screening area; manual boarding pass checks will be replaced by an automated scanning of boarding passes.
“Our passenger interviews show that ‘self-service travellers are satisfied travellers’, i.e. that passengers would like more self-service options. Today, 75% of passengers check in online, at airport kiosks or by mobile phone. For this reason, we are convinced that passengers will welcome the new egates, which will make it even easier for them to make their way through the airport,” said Johnnie Müller, head of security at Copenhagen Airport.
At an egate, passengers self scan their boarding passes, and only a valid travel document will open the egate, allowing access to the security screening area.
Passengers will continue to use the same types of boarding passes as they have used until now: boarding passes in hardcopy and on mobile phones will be accepted at the new egates.
Faster and easier
“The egates will increase our capacity at security, as we will go from the four desks we have now to six e-gates, which will make it even faster and easier to get through the necessary security check,” said Müller.
However, Copenhagen Airport will keep two manned desks to help passengers with young children and passengers with reduced mobility. There will also be a dedicated access point for passengers using “CPH Express”, Copenhagen Airport’s two express lanes through security.