Turkish Airlines will install 80 new self-service check-in kiosks from SITA in three of Turkey’s busiest airports to enhance customer service for its 38 million annual passengers.
Mehmet Buyukkaytan, Senior Vice President, Ground Handling Operations, Turkish Airlines, said: “Turkish Airlines is growing at double-digit rates, while maintaining its strong reputation on service quality. SITA’s kiosks shorten aircraft turnaround time and help us optimize our resources. Most importantly, they support increasing passenger satisfaction by reducing queues and offering more flexibility to the passengers on their travel experiences.”
EDITORS NOTE: It is great to see the success of TK. I spent about 16 months in Istanbul where I was responsible for the installation, customisation and global cutover of Turkish Airlines DCS system (a version of British Airways RTZ system). I worked with just 2 TK junior technical staff and many TK end users. Later I returned to help TK get IATCI working with their partner airlines.
The DCS system is the heart of the airport operations for any airline, kiosks, mobiles etc are really just a fancy way of sending messages to the DCS system where the work actually takes place.
Turkish Airlines has already installed approximately 70 new kiosks at Istanbul’s Atatürk International Airport. The airline plans to deploy 10 additional kiosks in total in Esenboğa International Airport, Ankara, and Adnan Menderes Airport, Izmir.
Turkish Airlines has now positioned itself as an important player within the global aviation community and has won a significant number of awards that reinforce this status. The airline scored a resounding success at the 2013 Skytrax World Airline Awards, with air travellers voting the airline as the “Best Airline in Europe” the third year running. Already having the world’s fourth largest flight network and flying to 243 destinations in 105 countries, Turkish Airlines continues to grow by adding new destinations to its expanding network.