Passenger experience enhancements at Boston from United

Includes self-tagging baggage kiosks and self-boarding gates

United has improved the passenger experience at Boston with the opening of a new 10-gate concourse.

Improved passenger experience at Boston with United
Improved passenger experience at Boston with United

This brings all UA Boston operations under one roof, offering greater convenience and consistency to their passengers.

The new space features several of the latest self-service technologies include self-tagging baggage kiosks and self-boarding gates.

There is a new customer service center that allows passengers to resolve routine travel issues more easily.

These new facilities will streamline the passenger experience and enable United staff to spend more time with customers who need assistance.

United and Massport invested more than $170 million to build the 97,000-square-foot Terminal B concourse, which includes a new ticketing lobby, improved security screening checkpoints and a spacious United Club lounge for the airline’s premium customers.

Passengers can also enjoy the concourse’s contemporary design and conveniences, highlighted by accessible in-seat power and a variety of comfortable seating choices.

“From our intuitive self-tagging kiosks to our efficient self-boarding gates, the new Terminal B concourse offers more of the products and services our customers value,” said Jeff Foland, executive vice president of marketing, technology and strategy at United. “We’re grateful to Massport for their partnership in constructing this impressive facility, and for helping deliver a more flyer-friendly experience to our customers.”

“This magnificent building is an investment in customer service and convenience,” said Massport CEO Thomas P. Glynn. “It brings United into one terminal, instead of two, it connects both sides of Terminal B, it has interactive technology to improve the airport experience, and it has new, locally based concessions such as Berkshire Farms.”

United Club Lounge

The new United Club at Logan Airport – the fourth lounge to feature the airline’s new design concept – provides a getaway where customers can relax or maximize productivity. Located atop the Terminal B concourse, the 8,000-square-foot lounge features spectacular views of the airfield and Boston Harbor. The club has an aviation theme with contemporary furnishings, complimentary Wi-Fi, abundant power outlets and a wide range of beverage and snack choices.