Finnair launches Scan&Fly self-service bagdrop at Helsinki

Allows customers to tag and drop their checked baggage without assistance

Together with Finavia, Finnair has installed 10 Scan&Fly self-service bagdrop units for Finnair passengers in the departure hall of Terminal 2 at Helsinki Airport.

SSelf-service bagdrop Scan&Fly at Helsinkielf-service bagdrop units will also be introduced by Finnair at Oulu and Turku airports later this year.

Increased automation is a massive trend in the airline industry, and Scan&Fly self-service bagdrop offers passengers flexibility with respect to check-in times, while also balancing out peak periods and improving the efficiency terminal capacity utilization.

Passengers can tag and drop their checked baggage without assistance. The baggage tag is printed at the self-service check-in kiosk. The bag is then placed on the belt at the self-service bagdrop unit, with the passenger scanning the bag tag using a hand held scanner. The bag is then ready to go.

“Self-service check-in is already used by over 80% of Finnair’s customers. Dropping off checked baggage at a self-service bagdrop unit reduces the customer’s queueing time at the airport and speeds up the start of the journey,” says Johanna Bagge, Director, Helsinki Airport Customer Service.

“Those of our customers who require assistance will still receive personal service from our baggage drop counters and departure hall personnel. Normal bag drop counters, where tags are printed for customers, will remain in use alongside the self-service bag drop units,” adds Johanna Bagge.

Scan&Fly is a surprisingly simple product from Type22, and is currently installed at Hong Kong International Airport, Brussels Airport, Paris Charles de Gaulle, Geneva Airport, Helsinki Airport.

Related Internet Links

Finnair (AY)

Helsinki Airport (HEL)