American Airlines is upgrading its premium lounges at several of its busiest airports.
American Airlines plans to renovate its Flagship Lounges at New York’s JFK, Los Angeles and Chicago O’Hare airports with more modern furnishings. It will also introduce pre-flight dining with full tableside service at Dallas, Miami, New York and Los Angeles.
American will also upgrade Admirals Clubs at DFW, Miami and Philadelphia airports into Flagship Lounges.
Starting this spring, American will redefine its Flagship Lounge locations at JFK, LAX and Chicago’s O’Hare International Airport (ORD) and upgrade Admirals Clubs at DFW, Miami and Philadelphia airports into Flagship Lounges.
These are American’s top lounges used by its most premium passengers. It is giving all its Flagship Lounges an updated look, including:
- More room for passengers to spread out and relax
- New kitchens to bring more fresh options
- Premium beer, wine and spirits
- Updated interiors with additional power and privacy options
- More staff in each lounge for the highest level of service
A first for any U.S. carrier, American will introduce a one-of-a- kind, pre-flight meal with full tableside service and elegant dining at select gateway hubs, including:
- New York’s John F. Kennedy Airport (JFK)
- Dallas/Fort Worth International Airport (DFW)
- Los Angeles International Airport (LAX)
- Miami International Airport (MIA)
First Class customers on American’s 3-class international and transcontinental flights will have exclusive access to Flagship Dining in 2017.
Admirals Club Lounges
These lounges are used by premium passengers when there is not a Flagship Lounge. Passengers can buy a 1-day, 30-day or 1-year membership.
Lounges will now include furniture with more access to outlets, including:
- Even more seats at the bar with access to power
- Privacy chairs
- Sofa-like seating
- Tables with built-in power ports
American is adding locations at Houston’s George Bush Intercontinental Airport (IAH) and Orlando International Airport (MCO).
The Arrivals Lounge in London (LHR) will be getting a complete makeover later this summer.
The space will be renovated with better private showers suites, dressing areas and food and drinks service.
Improving passenger experience
American is in the midst of a wide-ranging effort to improve the passenger experience. The company says it is spending more than $3 billion on everything from new planes to the return of free snacks in the main cabin.
Andrew Nocella, American’s Chief Marketing Officer:
“We’re investing more than $3 billion in every aspect of the travel experience – whether that’s in our airports or in the cabins of the most modern fleet in the industry – because we want customers to choose American Airlines every time they fly.
“Flagship Dining is something no other U.S. carrier has offered, and this separates us from the competition. It makes American a clear choice for the customers who expect a refined, personal touch when they fly.”
N.B. Image credits: aa.com