Air India has installed self-service check-in kiosks at 26 airports in India for domestic passengers.
Passengers will be able to check-in and obtain boarding passes at the CUSS kiosks. They then take their baggage to a bag drop where it is tagged as normal.
According to Air India, the kiosks help in extended service availability, reduce customer wait time, eliminate queues, expand service capacity with multiple kiosks, thereby speeding up the check-in experience.
The airports where the facility has been provided, include Aurangabad, Bangalore, Bhopal, Bhubaneshwar, Calicut, Coimbatore, Cochin, Chennai, Goa, Hyderabad, Indore, Jaipur, Jamnagar, Jodhpur, Kolkata, Lucknow, Nagpur, New Delhi, Mumbai, Mangalore, Raipur, Rajkot, Trivandrum, Udaipur, Visakhapatnam and Varanasi, the airline said.
On 01 April this year, Air India introduced two kiosks in Terminal 2 at Mumbai’s Chhatrapati Shivaji International Airport that also issued bag tags.
Currently self-tagging is limited to all flights between Mumbai/Delhi and Mumbai/Bengaluru (pure domestic flights only).
Air India statement:
“National carrier Air India has re-defined customer convenience by becoming the first airline to launch self-check-in kiosks for its domestic fliers that aims to make the customer service hassle free and the check-in process expeditious.
“The self-check-in kiosks helps in extended service availability, reduce customer wait time, eliminates queues, expands service capacity with multiple kiosks, thereby speeding up the check-in experience.”
Air India check-in options
As well as the new self-service kiosk check-in, Air India offers these check-in options:
- Web Check-in, passengers can check-in and print their boarding pass at www.airindia.in.
- Tele-Check-in, certain passengers with a confirmed reservation and hand baggage only can call a 24×7 Toll Free number. This is available on domestic flights from six airports – Delhi, Mumbai, Kolkata, Chennai, Hyderabad and Bengaluru. Passengers collect their boarding pass at airport check-in desks.
- City Check-in, City Booking Offices in select cities offer City check-in facility for passengers with a confirmed reservation and hand baggage only. Additionally, at Delhi, City Check-in facility / Baggage drop at some stations on the Airport Metro Express Line has also been introduced.
- Mobile Check-in, passengers can check-in on their mobile device at http://flyai.mobi and collect their boarding pass at a check-in desk. The facility is presently available for purely domestic flights for passengers from six metro airports- Delhi, Mumbai, Chennai, Kolkata, Hyderabad and Bengaluru.
About Air India
Air India has grown to become a mega international airline with a network of 34 destinations across the USA, Europe, Australia, Far-East and South-East Asia and the Gulf. The airline’s domestic network covers 52 destinations, including far-flung areas of the North-East, Ladakh, Andaman and Nicobar Islands.
Fleet: Air India fleet comprises a mix of the wide-body Boeing B777s, B747s, its latest acquisition- the B787 Dreamliner and the narrow body Airbus A321s, A320s and A319 aircraft.
Alliance: Star Alliance
N.B. Image credit: wikipedia.org