Delta passengers can now track their checked bags with a smartphone app.
Starting today, passengers will now receive live push notifications from critical points along their bag’s journey.
A quick note will let a passenger know when their bag is successfully loaded onto an aircraft, which carousel it will arrive at for pickup and more.
Indeed passengers will be able to know where their baggage is, from the moment they check in to the minute the bags arrive at their destination.
Delta hopes the new system will ease the stress of flying with checked baggage for its passengers and reduce its percentage of misplaced bags.
The key to the system is the Radio Frequency Identification (RFID) bag tags that Delta already attaches to bags.
All bags get an Radio Frequency Identification (RFID) tag. This allows Delta to track them in real-time using radio waves.
Scanners positioned throughout the baggage system allow Delta to monitor where the bag is, and relay that information to the passenger.
Delta is the only carrier that has implemented an RFID bag tracking solution on a global scale.
A recent study from the International Air Transport Association showed that an industry-wide global RFID solution could reduce the number of mishandled bags by up to 25 percent by 2022.
Push notifications are the latest update for the Fly Delta app, including:
- Seamless integration of the “Today” view and boarding pass into one screen
- Dynamic updates to the electronic boarding pass – seat, gate and flight information will always be up to date
- Color of the “Today” screen to current SkyMiles® Medallion status
- More visibility with the Track My Bags feature now offering “Track On Map” option to follow bag’s journey
- A faster ticket purchase experience now that the need to re-verify each leg of a trip while shopping has been eliminated
- Bug fixes and performance enhancement
NBC Nightly News shared an inside look at the customer benefits of this new technology.
N.B. Image credit: Delta