Auckland Airport has introduced mobile self-service check-in kiosks to help ensure the airport operates efficiently during the busy summer period.
As New Zealand’s busiest airport expects record passenger numbers this summer it has added 45 of the mobile check-in kiosks.
Passengers use the kiosks to check in, print boarding passes and bag tags by themselves. They then take the bags to the airline bag drops.
The kiosks are both mobile and fully-customisable. So they can put anywhere, at any time, to meet passenger demand. They can be set up for any airline with the touch of a button. They have a 12 hour rechargeable battery life, and so can support extended peak periods.
Cathay Pacific and American Airlines are already using them with more airlines expected to use them over the summer.[vimeo 196799585]
The kiosks are part of a larger update programme at Auckland to help support the growth in international passengers.
Other improvements include:
- reconfiguring the international check-in area to provide 13 more service counters
- upgrading the back-of-house international baggage handling system
- installing new large scale 75-inch Flight Information Display Screens on the ground floor of the international terminal, to improve way-finding and to reduce congestion around smaller screens
- installing a seventh security screen machine in the international departures area, increasing security processing capacity by around 16%
- increasing the capacity of the international transit screening facility by an extra 200 passengers per hour, from 350 passengers to 540 passengers.
Auckland Airport is the largest and busiest airport in New Zealand, with over 16 million passengers in the year ended December 2015. The figure includes just over 9 million international and over 7 million domestic passengers.
N.B. Image credit: Auckland Airport