Delta adds airport wayfinding maps to app

Latest version of app features interactive maps for 20 major airports

The latest version of Delta’s Fly Delta app features interactive maps for 20 major airports.

The wayfinding tool guides passengers with turn-by-turn walking directions to their next gate, a restaurant or even baggage claim.

Passengers can search using generic terms like “flowers” or brand names like “Burberry” and choose from a list of options to retrieve directions. The app recognises where a passenger is when they input their search term.

The maps are reached by tapping the airport code or gate number on a boarding pass.

The interactive maps are of airports in:

  • Atlanta (ATL)
  • Boston (BOS)
  • Cincinnati (CVG)
  • Washington National (DCA)
  • Detroit (DTW)
  • New York Kennedy (JFK)
  • New York La Guardia (LGA)
  • Los Angeles (LAX)
  • London Heathrow (LHR)
  • Orlando (MCO)
  • Minneapolis (MSP)
  • Tokyo Narita (NRT)
  • Seattle (SEA)
  • San Francisco (SFO)
  • Salt Lake City (SLC).

This spring the app also will include maps for Amsterdam (AMS), Paris Charles de Gaulle (CDG), São Paulo Guarulhos (GRU), Mexico City (MEX) and Shanghai Pudong (PVG).

Rhonda Crawford, Delta’s Vice President –  Global Distribution & Digital Strategy:

“Delta’s airport maps are another customer experience differentiator. We went beyond the industry standard to fully integrate maps into the boarding pass and other parts of our app experience. We are trying to anticipate when customers may want or need to use a map and provide an easy and intuitive way to do that – whether to find a Sky Club, a gate or a cup of coffee.”

The latest Fly Delta app for iPhone also includes 3D Touch quick actions on the home screen app icon so passengers can tap the icon to reveal shortcuts to book a flight, check in or view flight status.

Offline mode is another new feature of Fly Delta 4.2 for iPhone, which increases the reliability of the app by making travel itinerary information – including boarding passes – available even when their device isn’t connected to the Internet.

The Fly Delta app for iPhone is available now. Fly Delta for Android will be released spring 2017.

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