Fiji Airways unveils ‘Resort Check-in’ feature

Passengers check-in themselves and bags in resort lobby

Fiji Airways has started a ‘Resort Check-In’ feature at the Sofitel Fiji Resort and Spa on Denarau Island.

The Resort Check-in facility, believed to be a first for the Pacific, allows passengers to check-in, hand over bags and receive boarding passes for Fiji Airways flights right in the resort lobby.

The service is complimentary for Fiji Airways passengers.

The airline transfers all bags to Nadi International Airport and loads them on the passengers’ respective flights. The next time passengers see their bags after checking in at the resort, is on the baggage claim belt of their destination airport.

Passengers can then spend a few more hours enjoying Fiji, at the pool or shops at shopping at Port Denarau.

Passengers can them make their way to the airport free of their baggage. At the airport, they bypass the airport check-in process and head straight to security.

Fiji Airways piloted the Resort Check-In feature and received overwhelmingly positive response from guests during the trial phase. The feature was also activated during the Fiji International Golf tournament at Natadola and the Pre-COP 23 convention at the Sheraton Fiji Resort earlier in October.

Mr. Andre Viljoen, Fiji Airways Managing Director and CEO:

“The activations were hailed a success, from resort management, our own teams and most importantly – the guests themselves. We expect more resorts in Fiji to come on board with us to offer this service to our mutual guests.”

The Resort Check-in facility will remain a permanent feature at the resort lobby.

About Fiji Airways

Fiji Airways is the flag carrier airline of Fiji. It is based in Nadi and operates international and domestic services to 10 countries and 17 cities around the Pacific.

Routes: Fiji Airways operates direct flights from Fiji to the U.S. (Los Angeles, San Francisco, Honolulu), Australia (Sydney, Brisbane, Melbourne), New Zealand (Auckland), Hong Kong, Singapore as well as regional flights to Kiribati, Solomon Islands, Vanuatu, Tuvalu, Tonga and Samoa.

Fleet: Fiji Airways currently operates 15 aircraft.

  • 4 Airbus A330
  • 5 Boeing 737
  • 2 ATR 72
  • 1 ATR 42
  • 3 Twin Otters

Passenger numbers: About 1.5 million a year.

Alliance: None

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Fiji Airways (FJ)