LAX Pilots “AskLAX” Kiosks

The kiosks provide information at the touch of a virtual button

Los Angeles International Airport (LAX) is offering passengers a fun and innovative way to stay informed with the launch of self-assistance kiosks in two of LAX’s terminals, Terminal 2 and the Tom Bradley International Terminal.

The AskLAX kiosks provide a wealth of information at the touch of a virtual button across a 36-inch touch screen. This includes terminal maps, shopping information, emergency information, transportation options, and traffic conditions. Passengers can even take email-able selfies. They can also speak directly with a LAX GEM (Guest Experience Member) over video chat in real-time.

Shaped like a giant smartphone, passengers can check on real-time flight stats, as well as see traffic conditions for routes going in and out of LAX. They can access maps to that terminal’s shopping, restaurant, and lounge selections, and then get step-by-step directions from the kiosk to the selected location. The kiosks also provide information about LAX’s Lost & Found operations; locations for service animal & pet relief and restrooms; medical facilities; ADA-assistance information; and more. Once the information is accessed, guests can send an email to themselves by entering an email address and tapping “Send.”

For those who prefer talking to a live person, the AskLAX pilot project provides video chat with Guest Experience Members. Guests just tap the “AskLAX” button to be connected to a live person be connected within a few seconds, ready to answer their questions.

The kiosks also include information on transportation options. Simply tap the screen for information regarding where to catch a rent-a-car shuttle, hotel shuttle, transportation network company (e.g., Uber, Lyft, etc.), or other approved service location, and directions will be displayed.

Passengers can use the AskLAX kiosk to take that spur-of-the-moment selfie. They can select from a variety of Los Angeles landscapes along the bottom of the picture’s frame, and snap a photo that can be emailed directly from the kiosk.

The kiosks are part of a pilot program that is scheduled to run through the current calendar year. They are located in the Lower/Arrivals Level of both Terminal 2 and the Tom Bradley International Terminal.

Also known as “vPods,” the kiosks are provided by Vgreet, a technology vendor that seeks to provide concierge services to guests with an intuitive swipe or tap.

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