Mumbai’s Chhatrapati Shivaji Maharaj International Airport now has touchless self-service at Terminal 2.
Passengers can use their mobile phone as a remote control to avoid touching the self-service check-in kiosk.
They use their mobile or tablet to scan a QR code on the kiosk. This creates a mobile keyboard and mouse on the the mobile or tablet.
Passengers use their mobile device as a trackpad to control check-in and self-bag drop kiosks.
Rajeev Jain, CEO, MIAL:
“With the focus on passenger convenience, the new contactless technology has been developed in response to the rapidly changing passenger requirements due to the COVID-19 pandemic. We want to reassure our patrons of their safety at the airport and are willing to go the extra mile to alleviate any fear of travel during these challenging times.”
Mumbai Airport has a long tradition of using self-service, including:
- Chhatrapati Shivaji Maharaj International airport in Mumbai has become the first airport in India to introduce self bag drop.
- SpiceJet passengers at Mumbai can now print bag tags at self-service kiosks
- Air India introduces self tagging at Mumbai T2
The kiosks are from SITA.
Maneesh Jaikrishna, SITA Vice President for the Indian Subcontinent, Dubai, Eastern & Southern Africa:
“In the aftermath of COVID-19, we are focused in delivering technology solutions that help our customers quickly deliver a safe and smooth passenger journey. We are pleased to have supported Mumbai Airport with this, and we’re subsequently rolling this solution to other airports in India too.”
SITA has a range of solutions to help airports through the post-COVID environment, detailed in the recent ‘Runway for Future Operations’ report.
N.B. Image credit: SITA