Chhatrapati Shivaji Maharaj International airport in Mumbai has become the first airport in India to introduce self bag drop.
The country’s second busiest airport has installed a number of units to help speed up passenger flow during peak times.
Self bag drop is available to passengers of Air India, Jet Airways, SpiceJet, Go and Indigo that have already checked in online to self tag and drop their baggage before heading directly to the gate.
The supplier is SITA, who call their product Scan&Fly. It allows the bag drop solution to be installed onto existing airport check-in desks to maximize terminal space.
Rajeev Jain, CEO, Mumbai International Airport Pvt Ltd:
“MIAL would like to maintain and grow its position as the most innovative airport in India, using technology to optimize the current airport infrastructure and manage the rapid growth of passengers. SITA’s Scan&Fly fits the bill perfectly, allowing the airport to use proven self-service technology to speed up the baggage process while providing passengers with more self-service options along their journey.”
Maneesh Jaikrishna, SITA Vice President, India and Subcontinent:
“Travelers globally have shown a strong preference to use technology to help them through their journey. Travelers in India are no exception. SITA continues to explore new ways in which we can provide passengers more convenience using self-service technologies, helping airports maximize their infrastructure while improving the overall passenger experience.”
Currently, 54% of passengers in India use some self-service technology. However, given Indian travelers’ propensity to use technology, this rate is expected to rise over the next few years.
No more stamping hand bag tags
Earlier this week the Indian government stopped stamping hand baggage tag for domestic air travel at six airports, Delhi, Mumbai, Hyderabad, Bengaluru, Kolkata and Ahmedabad, for a week period on pilot basis.
The system of stamping boarding passes and hand baggage has been in place since 1992.
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Chhatrapati Shivaji Maharaj International (BOM)
