Denver introduces customer service via video chat

Denver International Airport has introduced a new service where passengers can chat live to a customer service agent via video.

Called DEN Live Agent, the service is aimed at passengers who do not want to speak face to face with an agent.

Using DEN Live Agent, passengers can get help with airline and ground transportation information, finding a shop or restaurant, navigating the airport and more.

One of the benefits of DEN Live Agent is that a passenger can use their camera to show the Live Agent where they are in the airport. The agent can then point out signage and landmarks to help the passenger navigate the airport.

Live Agent iPads

Passengers can chat with an agent by using iPads available at information booths. One on level 5 near arrivals and one in the center of Concourse C.

Live Agent on FlyDenver.com

Passengers can also use the airport’s website, flydenver.com, by clicking the “Chat Now” tab on the right side of any page or visit “Contact Us”.

Live Agent Through Text

Passengers can also connect virtually with a Live Agent by text.

Supplier

DEN Live Agent is brought to DEN by St Louis-based Recursive Labs. 

DEN will be testing the the program for five weeks, covering the holiday travel period. If all goes well, the program will be expanded to allow for additional video chat opportunities across the airport.

N.B. Image credit: Denver International Airport

Internet links

Denver International Airport (DEN)

Recursive Labs