Perth Airport has introduced new self-service kiosks and bag drops.
The west Australian airport has converted 16 traditional check-in desks into self bag drops and installed 36 new self-service check-in kiosks.
The project uses a cloud-based passenger handling platform and means Perth Airport can rapidly scale services up and down to match peaks and troughs in demand.
Air New Zealand and Singapore Airlines passengers are already using the new self-service check-in kiosks.
Cathay Pacific and Malaysia Airlines expect to start using them in June.
How it works
Passengers have to first check-in online or at a kiosk and get their boarding pass.
- They then go to the self bag drop where they scan their boarding pass, receive the bag tag and attach it to the bag.
- The self bag drop checks the bag for size and weight.
- If all is correct, the bag goes into the airport baggage system.
Perth plans to introduce more passenger self-service in the coming months. It will be starting trials of self-service boarding and unnamed trials involving biometrics.
The new system has taken some time to deliver. Perth Airport announced the system on 30 November 2019 with delivery due in early 2020.
About Perth Airport
Perth is the fourth busiest airport in Australia.
N.B. Image credit: Perth Airport
