Chilean airline, SKY, has launched a number of self-service options at Santiago International Airport (SCL).
The low cost carrier has introduced self-service check-in kiosks and self bag drop.
Passengers can use the check-in kiosks to:
- check-in
- print boarding passes
- print bag tags
They attach the bag tags to the bags by themselves and take them to the self bag drop ‘kiosk’. There, they scan the boarding pass and put the tagged bag onto the belt.
Check-in kiosks and self bag drops are available in the domestic and international check-in areas.
SKY believes the new systems will reduce passenger queuing time by 50%.
Passengers will also be able to use the traditional procedures and staff will be present at the new self-service areas to assist passengers.
Carmen Gloria Serrat, Commercial Director of SKY:
“With these new tools, what we seek is to provide our operation with more technology, in order to make our passengers’ experience at the airport more efficient, agile and simple through self-management. This will reduce waiting times and crowds at the airport”.
Self-service and SKY Airline
SKY has introduced a number of self-service options in recent years, including:
- online check-in
- SKY app
- a chatbot
About SKY Airline
Sky Airline (logo SꓘY) is the second largest airline in Chile after LATAM. It is a low-cost carrier, based at Santiago International Airport (also called Arturo Merino Benítez International Airport and Nuevo Pudahuel Airport). SKY Airlines is over 20 years old and flies to a number of South American cities as well as within Chile.
Routes: SKY Airline flies to several South America countries, including Argentina, Brazil, Colombia and Peru.
Fleet: SKY Airline is an all Airbus airline. It has 28 A320 family aircraft:
- 25 Airbus A320neo
- 3 Airbus A321neo
All aircraft have a single class in a 3-3 layout.
Alliance: None. It has a subsidiary – Sky Airline Peru. It has had an on-off merger with Avianca over several years. Currently that deal is off.
N.B. Image credits: SKY Airline
