Air – PASSENGER SELF SERVICE

Aeroflot starts hand-baggage-only fares on some routes

March 21, 2019 PassengerSelfServiceAeroflot, baggage

Or starts charging for bags

Air Airline Check-in Departure New technology News Pre-trip

JAL trials artificial intelligence-enhanced service at check-in

March 12, 2019 PassengerSelfServiceAccenture, AI, artificial intelligence, Check-in, JAL

Trial at Narita and Haneda until end of March 2019

Air Airport At the airport In-trip News

Frankfurt Airport has new interactive InfoGates

March 5, 2019March 6, 2019 PassengerSelfServiceFrankfurt Airport, InfoGates

Offer personalized guidance via a video chat

Air Airline In Flight In-trip News

Philippine Airlines introduces new Premium Economy Class

March 1, 2019March 2, 2019 PassengerSelfServicePhillippine Airlines, seating

Will be on international and domestic flights

Brussels Airlines new long-haul Business Class

Air Airline First and last In Flight In-trip News

Brussels Airlines reveals new long-haul cabins

February 28, 2019March 2, 2019 PassengerSelfServiceBrussels Airlines, JDA Design, seating

Introduces separate Premium Economy cabin

Air Airline First and last News Suppliers

Comair receives its first Boeing 737 MAX

February 28, 2019 PassengerSelfServiceBoeing 737 MAX, Comair

First in sub-Sahara Africa to operate the MAX

Air Airport At the airport In-trip News Suppliers

Edinburgh Airport trials food ordering service for Passengers with Reduced Mobility

February 27, 2019February 28, 2019 PassengerSelfServiceEdinburgh Airport, FetchyFox, food delivery

PRM passengers can order food and drinks with ease

Air Airline First and last News Suppliers

Genghis Khan Airlines receives its first COMAC ARJ21

February 23, 2019 PassengerSelfServiceCOMAC, Genghis Khan Airlines

First of 25 expected in next 5 years

Air Airline First and last News Suppliers

WestJet’s first Boeing 787 commercial flight

February 23, 2019February 24, 2019 PassengerSelfServiceBoeing 787, WestJet

WestJet has 10 Boeing 787-9 Dreamliners on order

Air Airport At the airport In-trip News Suppliers

Nice Côte d’Azur airport now on Apple Maps

February 22, 2019February 24, 2019 PassengerSelfServiceApple Maps, Nice

First French airport on Apple Maps

Air Airline Airport Biometrics Departure New technology News Pre-trip Suppliers

Schiphol trials biometric boarding

February 20, 2019 PassengerSelfServiceAmsterdam Schiphol, Biometrics, Cathay Pacific, facial recognition, Vision-box

Uses facial recognition with Cathay Pacific

Air Airline Baggage Biometrics Departure New technology News Pre-trip Self Bag Drop

Air France tests biometric boarding pass and adds new chatbot, Lea

February 17, 2019 PassengerSelfServiceAir France, Biometrics, chatbot, facial recognition

Also adds new features to Air France app

Edinburgh Airport is planning to add an extra 5000 parking spaces by 2021

Air Airport News Pre-trip

Edinburgh Airport to introduce self-service valet parking

February 16, 2019 PassengerSelfServiceEdinburgh, parking

Plans mean 5000 more parking spaces by 20121

Air Airline In Flight In-trip New technology News Suppliers Virtual reality

Iberia trials virtual reality onboard

February 16, 2019 PassengerSelfServiceIberia, IFE, inflight entertainment, Inflight VR, virtual reality

New service debuts between Madrid and New York and Tel Aviv

Air Airline In Flight In-trip News

Air France A330 cabin refresh

February 10, 2019 PassengerSelfServiceA330, Air France

All 15 Air France A330s will have new seats by 2020

Air Airline Airport At the airport Biometrics In-trip New technology News Suppliers

Lufthansa now using biometric boarding at Miami

February 5, 2019 PassengerSelfServiceBiometrics, facial recognition, Lufthansa, Miami, SITA

Use facial technology from SITA

Air Airline First and last News Suppliers

American Airlines takes delivery of its first A321neo

February 3, 2019February 17, 2019 PassengerSelfServiceAirbus A321neo, American Airlines

First of 100 A321neo for American

Passengers on over 200 United Boeing 737s can now enjoy free live TV

Air Airline In Flight In-trip News Suppliers

United Airlines offers passengers free Live TV on some flights

February 1, 2019 PassengerSelfServiceIFEC, inflight entertainment, live TV on board, United

Available on more than 200 737 aircraft

Air Airport News Pre-trip Suppliers

Montréal-Trudeau now using self bag drop from Materna

February 1, 2019 PassengerSelfServicebaggage, Materna, Montreal, Self bag drop, self Tagging

16 new self-bag-drop kiosks installed

Air Airline First and last News Suppliers

Air Senegal’s first A330neo arrives in Dakar ahead of delivery

February 1, 2019February 17, 2019 PassengerSelfServiceAir Senegal, Airbus A330

First of 2 Airbus A330neo on order