A survey by Skyscanner of 4,000 UK passengers found that British Airways came first in four of the five categories surveyed, but the best value for money was from Norwegian.
British Airways came top for:
- food and drink
- customer service
- onboard experience
Norwegian came top in ‘best value for money’ and was in the top three for on board experience, customer service and style.
Scandinavian airlines also saw success with SAS, the national airline for Sweden, taking second place for its food and drink and third place for style.
British Airways,top in four categories and third in ‘value for money’
SAS,in the top 5 in three categories – best was second in ‘Best Food & Drink’
Lufthansa,3rd in ‘Food and Drink’ – top 5 in 2 others
Norwegian,’Best value for money’ – top 5 in the other four categories
easyjet,2nd best ‘Value for money’ – no other top 5 finishes
KLM,number 5 in two categories
Fly Thomas Cook,in top 5 in only two categories
Monarch,number 5 in two categories
Jet 2,number four in ‘value for money’[/table]
Ryanair did not make the top five in any of the five categories but that could well change when the effects of the new cuddly Ryanair approach take effect.
The top 5 table from Skyscanner is shown below.
Skyscanner is a leading global travel search site, providing instant online comparisons for millions of flights, as well as car hire and hotels.
*Survey of 4,000 British travellers, surveyed on their opinion of airlines flying short haul from the UK. Respondents only answered for airlines they had flown with in the last 24 months and those airlines with fewer than 200 respondents were omitted from the results.
N.B: Image copyright ba.com