Copa Airlines introduces new mobile app

Designed to enhance the passenger experience

Copa Airlines has introduced its new app for iPhone and Android devices.

The new apps are available in Spanish, Portuguese and English and have a particular focus on ease of use. This is to ensure wide adoption among its millions of passengers in North, Central and South America and The Caribbean.

Designed to enhance the passenger experience, it offers features like flight check-in, loyalty account status and more:

  • Flight dates and booking references are always close to hand
  • Improved mobile check in experience
  • Mobile boarding pass support & integration with Apple Wallet
  • New interactive seat map
  • Real time ConnectMiles loyalty account information
  • Personalised look and feel for ConnectMiles
  • Real-time flight status information

The Latin American airline has worked with MTT, a Travelport company, to revamp its mobile services.

Further enhancements to the apps are planned in future updates.

Marco Ocando, Senior Marketing, E-business, and Communications Director of Copa Airlines:

“We remain in constant innovation to continue providing the best options for our travellers. As part of our strategy of digital transformation, we seek to modernize our platforms to the easiest way for the client, and together with MTT, the experts in the field, we expect to overturn the traditional travel planning and verification progress, to a more interactive and user-friendly model.”

David Moran, CEO of MTT:

“We are delighted to work with Copa Airlines on the launch of its new mobile apps and customer-focused digital travel strategy. Copa Airlines is a leading Latin American airline with a strong reputation for delivering excellent customer service.  It’s been fantastic to work with them to extend their level of commitment to customer service through new sophisticated mobile and digital travel services.  I firmly believe they will make travel with Copa Airlines an easier, more connected and more enjoyable experience. We look forward to continuing our ongoing collaboration with Copa Airlines and bringing further digital travel services to their customers.”

About Copa

Copa Airlines and Copa Airlines Colombia are subsidiaries of Copa Holdings.

Routes: The airlines offer service to 74 destinations in 31 countries in North, Central and South America and the Caribbean.

Fleet: Copa operates one of the youngest and most modern fleets in the industry, consisting of 100 aircraft: 14 Boeing 737-700 Next-Generation, 63 Boeing 737-800 Next-Generation and 23 Embraer-190.

Alliance: Star

N.B. Image credit: Copa Airlines

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