Bristol Airport is introducing new technology to gather data about passenger queues and flow.
The system, called BlipTrack from Denmark-based BLIP Systems, measures passenger flow and dwell times.
It enables the airport to understand how passengers move through and use the airport.
Bristol decided to introduce a passenger flow tracking and management system as it’s passenger number are rising fast. In 2016, the airport had over seven million passengers for the first time.
What does BlipTrack do?
BlipTrack provides the airport with an overall picture of where passengers spend their time —from the moment they arrive, to when they leave, and everywhere in between.
It gives the airport live and historical information about passenger patterns, such as walking routes, entrance and exit usage and time spent in specific areas—such as car parks, check-in, security, lounges, gates and more.
The airport will be provided with an understanding of how disruptions or changes affect standard behaviour, and how to optimise each area.
What do passengers get?
Passengers should be able to see realistic wait time expectations.
And they should enjoy an overall better organised airport, meaning a better experience for them.
Paul Davies, Operations Director, Bristol Airport:
“We wanted to introduce a state-of-the-art technical solution to the challenges airports face in improving customer flow management in the terminal. We had very high expectations prior to the introduction of the system, and I am very happy to say that the outcome has proved very successful. The system has capabilities of further enhancements which will provide other long term solutions in the future.”
Christian Bugislaus Carstens, Marketing Manager at BLIP Systems:
“To understand and improve individual areas of airport operations, it is important that the traveler’s journey is seen as a single process, rather than as a string of isolated events. The understanding that all individual events influence each other is key to unlocking potential gains. Accurate flow and dwell time information helps to understand, optimize and improve airport process, and to maintain acceptable waiting times.”
About BLIP Systems:
BLIP Systems is a privately-held information technology company with headquarters in Aalborg, Denmark.
Bristol Airport is the latest UK airport to use BlipTrack.
It joins Manchester, Dublin and Edinburgh, who are using the system.
BlipTrack is used in in more than 30 international airports, including:
Schiphol Airport in Amsterdam, JFK Airport in New York, El-Prat Airport in Barcelona, Sydney, Copenhagen, Oslo, Malpensa and Linate Airports in Milano, Manchester, Brussels, Edinburgh, Dublin, San Diego, Helsinki, Auckland, Montreal, Christchurch, Genève, Birmingham, Bristol, Cincinnati, Brussels South Charleroi, Keflavik, Billund and Aalborg.
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