KLM adds its service bot to Google Home

Service can help passengers pack smarter for trips

KLM has launched a new, interactive voice-driven assistant on Google Home, with the aim of helping passengers pack for a trip.

The bot advises passengers what to take along based on their destination, duration of trip and local weather.

The service starts by asking for KLM on Google Home. It then creates an interactive voice-driven packing list from the details the passenger supplies.

The service is also available on devices that support Google Assistant.

In the near future, passengers will also be able to send a reminder list via Google Home to their preferred social media channel, in case they are not able to pack specific items instantly, including possible visas that need to be arranged.

BB, short for Blue Bot, is KLM’s service bot draws from artificial intelligence resources, connected through combining KLM and external technology. The bot is self-learning and becomes smarter and more personalised the more it is used.

BB started in September 2017, offering KLM passengers the option of booking a ticket via Messenger in a conversational way

Google Home is a smart speaker and enables users to speak voice commands to interact with services.

Pieter Groeneveld, Senior Vice President Digital Air France-KLM:

“KLM is well known for its personal approach. KLM’s new service on Google Home with BB is the next step in its innovative digital strategy and the first step on voice, offering personalised service through Google Home with the help of artificial intelligence. KLM’s interactive pack assistant shows the added value offered by KLM throughout the entire customer journey.”

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