Changi Airport trials security slot time bookings

Changi Airport has an outstanding reputation for service. Many rate it as the world’s best for the passenger experience.

That great airport is now trialling a feature on its iChangi app that could be very popular with passengers.

Called ChangiQ, it is a virtual queuing system for security.

Passengers can choose their preferred time slot for pre-boarding security screening. They get a 10-minute time slot and a special security lane.

The main attraction for passengers is that they can have more control over their time at the airport.

For the airport, it should mean more revenue.

This is a pilot program by Changi Airport and is currently on trial with selected Singapore Airlines flights.

**Passengers with a booked time use a separate security lane** [Image: Changi Airport]

How it works

It is a really simple process – this is what a passenger has to do:

go to the virtual queueing system on mobile or web
input the flight details
choose a time slot for security screening
get a ‘ticket’ on mobile with the booked details
go to the gate at the booked time
go to the special lane for passengers with a booked slot
show the confirmation to security folk and get checked

Benefits

For passengers it should be popular as they can spend the time at the airport as they want to.

They know how much free time they have before they go to security. They know when to go there and won’t have the uncertainty of a possibly long queue.

**Passengers can manage their time better at the airport** [Image: Changi Airport]

For the airport, it could be a big boost to revenue.

Ancillary revenue should get a boost as passengers will be able to spend more time at the shops and cafes and probably spend more dosh in those places.

Passengers are also likely be in a happier, more relaxed mood than passengers enduring the ridiculous lines we have seen across the world this year. And a happier, more relaxed passenger is more likely to share their dosh with those shops.