Sky Assist now has a mobile version of its e-AHLreport, called m-AHLreport.
The m-AHLreport is a new mobile application for passengers to declare their missing bags on their smartphone.
e-AHLreport (named “Online AHL” in the past) has been used by several airlines (Air France KLM, Swissport, SBA) for a number of years.
During summer 2014, Sky Assist developed the mobile version of e-AHLreport: m-AHLreport in collaboration with Air France.
How it works
The process flow of m-AHLreport is based on the e-AHLreport.
Passengers navigate through 5 screens:
Once the passenger has reviewed and validated the summary screen, the AHL file is directly created in WorldTracer with web-service connectivity. The passenger receives an e-mail with the PIR ( Property Irregularity Report) attached.
The screens have been adapted to fit on the smaller screens of smartphone and use mobile features such as integrated keyboard and native dropdown picker.
m-AHLreport has been used used in production within the Air France mobile website since October 2014.
N.B. Image credit: skyassist.com