Geneva Airport has expanded its Self Bag Drop facilities to further improve passenger experience and increase check-in capacity.
Eighteen months after the introduction of Self Bag Drop at Geneva Airport, the airport has doubled the number of Scan&Fly units from Dutch firm Type22, offering passengers of main partner SWISS and six other Star Alliance airlines more self-service facilities.
A complete self bag drop process
Geneva Airport implemented a combined Self Bag Drop process to facilitate passengers in the best way possible.
Passengers who have not yet checked in prior to arrival at the airport can first check-in and print their bag tag at a kiosk before continuing to Scan&Fly to drop-off their baggage.
Passengers who already have a boarding pass can proceed directly to Scan&Fly to drop their baggage.
For now, seven Star Alliance airlines are using Scan&Fly: SWISS, Lufthansa, Scandinavian Airlines, Austrian, Brussels Airlines, LOT Polish Airlines and Tap Portugal.
Jacques Morgenegg, Project Manager landside at Geneva Airport explains:
“Passengers are demanding technology like Scan&Fly. They want to be in control over their journey and be part of the process. That – together with capacity constraints – is why Geneva Airport installed Scan&Fly 18 months ago. We are very happy with the successful results and the good passenger acceptance.”
“Geneva Airport selected the Type22 solution because it offers the possibility of a combined Self Bag Drop process. It is clear that we have made the right decision. Approximately 50% of our passengers use Scan&Fly to print a bag tag and drop their baggage, while the other half uses Scan&Fly for bag-drop only.”
“Common-use Self Bag Drop is our next aim”.
Self Bag Drop from Type22 is installed worldwide at more than 15 airports, and is used by passengers of more than 35 airlines. The airports include Helsinki, Oulu, Turku, Sennai, Eindhoven and Incheon.
Image credit: Type22.aero