Qantas has launched its Concierge chatbot service in the UK, North America, and Hong Kong.
The launch follows the successful introduction of the service in Australia earlier this year.
The bot uses Facebook Messenger to give passengers personalised travel inspiration. They can access information about destinations based on their interests. Qantas thinks this can be a really useful service for UK passengers heading to Australia for the first time.
Qantas plans to grow the chat bots capability in 2017 to offer more services including operational notifications such as itineraries, flight and gate change updates and boarding passes.
The chatbot will learn from passenger interactions and conversations. It uses Artificial Intelligence and will become more user-friendly and effective over time, making it an increasingly powerful customer service tool for the airline.
Qantas says the bot will become another support channel for passengers complementing the airlines suite of call centres and social media response teams.
Since the launch of Qantas concierge in Australia, more than 150,000 users have interacted with the service.
Others airlines with a chatbot include:
N.B. Image credit: Qantas