Air New Zealand trials robot at check-in

Passengers can interact with the robot at Air New Zealand’s check-in desks and select departure gates in Sydney for 5 days

Air New Zealand is trialling a new social robot that will help passengers check-in and board at Sydney Airport.

The airline is partnering with Commonwealth Bank of Australia in a five-day experiment using Chip CANdroid, which the bank introduced within its Sydney Innovation Lab late last year.

Passengers will interact with Chip, who will check them into their flights and point them in the right direction.

By holding up their boarding pass to Chip’s eyes, the robot can let them know if they’re in the right place.

A touch screen on the robot’s chest will allow passengers to complete their check-in.

Passengers can see and interact with the robot until this Friday, August 25 at Air New Zealand’s check-in desks and select departure gates.

Air New Zealand is already using artificial intelligence, Earlier this year the airline introduced a chatbot called Bravo Oscar Tango that is now learning to answer 900 new questions a day.

The number of robots trialed at airports (and ports) is increasing and includes:

Image credit: Air New Zealand

Internet links

Air New Zealand (NZ)