United Airlines has introduced a new option for passengers to check in and learn about their flights using Amazon Alexa.
The new United skill for Amazon Alexa allows passengers to use their Alexa-enabled devices, such as the Amazon Echo and the Amazon Echo Dot, to check in and ask a variety of questions about flights such as flight status and on board amenities.
With this new skill, passengers can ask specific questions about flights, such as, “Alexa, ask United what is the status of my flight to San Francisco?” They can also learn about amenities on board, such as, “Alexa, ask United does United flight 869 have power outlets?”
Once a passenger’s MileagePlus account is connected with Alexa, he or she will be able to check in for upcoming U.S. domestic flights using command, “Alexa, ask United to check me in.” Additional similar types of questions to ask can be found when enabling the United skill in the Alexa app.
With this new United skill for Amazon Alexa, passengers can find information about their flights via Alexa, on the United app as well as online at united.com or at the airport.
Praveen Sharma, vice president of digital products and analytics at United:
“Every day we connect nearly 400,000 customers to business meetings, loved ones and new adventures.
“Introducing the new skill to check in and receive flight information with Alexa is an innovation that gives our customers extra time to prep for a business meeting, play with their children or relax as they get ready for their upcoming flight.”
Korean Air and easyJet have already developed Alexa skills. Other travel companies with an Alexa skill include Avios, Expedia, Skyscanner, Kayak and Spafax.
N.B. Image credit: Amazon.com
United Airlines (UA)