Glasgow Airport launches Clyde chatbot

Glasgow Airport has launched an AI-powered chatbot for Amazon Alexa and Google Nest.

The chatbot uses natural language to deliver live information on specific departing and arriving flights at Scotland’s second busiest airport.

It can also query live lost property information, security wait times and COVID-19 specific information.

Called Clyde, after the river running through Glasgow, the bot uses a number of technologies including Microsoft Azure Bot Service and Language Services.

As well as voice-controlled smart speaker devices, the application will soon be able to be accessed using text-based interfaces on Facebook Messenger, WeChat and through the Airport website’s live chat.

Once usage data has been collected from the bot, this data will be used to make improvements and then expand the offering to Aberdeen and Southampton airports. Those two airport and Glasgow Airport are part of AGS Airports.

Supplier

The bot was developed by English company KMP Digitata.

KMP Digitata have been working with AGS Airports since December 2014 and have delivered multiple projects for all three airports.

N.B. Image credit: Rafael Leão on Unsplash

Internet links

Glasgow Airport (GLA)

KMP Digitata

Microsoft Azure Bot Service