Sydney Airport’s T1 is has introduced self bag drop units and new check-in kiosks.
Sydney Airport’s T1 is used for international flights and is now live with 12 of self bag drop units and 36 new check-in kiosks.
The self bag drops come from Sydney-based ICM Airport Technics. The ICM Auto Bag Drop (ABD) units enable passengers to check-in their baggage by themselves without having to queue at a check-in desk.
The ABD units integrate cutting-edge 3D scanning technology with an ergonomically friendly design. They ensure real-time safety and security, with around the clock monitoring provided by ICM’s Sydney-based support team.
The check-in kiosks have ICM software that features the same design DNA as the ABD units, creating consistency and familiarity for the passenger across the entire check-in and bag drop process.
This new installation is part of a greater Sydney Airport project that promises to reduce check-in queues and enhance the overall passenger experience, bringing the same benefits to T1 that Qantas domestic passengers enjoy in T3.
Sydney Airport’s roll-out of new ABD units and check-in kiosk software comes after the successful opening of Singapore Changi Airport’s Terminal 4, where 50 of ICM’s ABD units went live in October last year and Marseilles, where 2 self bag drops went live in February 2018.
Already in 2018, ICM has announced further roll-out orders at Heathrow London, Paris Charles de Gaulle & Orly, and Shanghai Hongqiao.
Richard Dinkelmann, CEO of ICM Group:
“We are delighted to see ICM’s self-service bag drop and check-in solutions in use at Sydney’s T1 International. Our products continue to deliver exceptional benefits to both airports and airlines, and present passengers with a simpler and faster process for checking-in their bags. It is very rewarding for us to see Sydney Airport embrace the new technology our world-leading products have to offer.”
ICM operates over 350 ABD units in 28 airport terminals across the world, and have processed more than 50 million bags.
N.B. Image credit: ICM Airport Technics