Air India launches bag tracking via its app and website
Passengers can track bags throughout journey
PASSENGER SELF SERVICE
SIMPLY THE BEST NEWS ABOUT SELF-SERVICE IN TRAVEL
PASSENGER SELF SERVICE
SIMPLY THE BEST NEWS ABOUT SELF-SERVICE IN TRAVEL
PassengerSelfService
Berlin Brandenburg offers new facial recognition service
Passengers use facial recognition instead of a boarding pass
TSA PreCheck program adds four new airlines
More than 100 airlines now in the program
Aeroporti di Roma launches chatbot and smart boarding
Passengers at Fiumico Airport can now get real time information about their flight and boarding on their smartphone. Aeroporti di Roma has introduced Digiport, a new digital service that includes AI-powered real time flight updates via WhatsApp and Facebook Messenger,…
Lufthansa now offers more digital entertainment on board
Lufthansa now offers more in-flight entertainment options on board short and medium-haul flights. Passengers flying with Germany’s largest airline can now access around 45 German and English-language magazines free of charge and without limit via the airline’s FlyNet® Wi-Fi portal…
Fiumicino Airport opens bag drop at Rome Termini train station
Passengers flying with ITA Airways out of Rome Fiumicino can check-in and drop their bags in the centre of Rome. Aeroporti di Roma is providing the new free service, ‘Airport in the City’, for ITA Airways passengers departing from Leonardo…
Star Alliance document verification system for its 26 member airlines
Star Alliance is adopting a standard travel documentation verification system for all its member airlines. Timatic AutoCheck enables passengers, airlines and travel professionals to access accurate and clearly worded immigration information. The user-friendly online solution enables passengers to check they…
Qatar Airways to introduce free inflight Wi-Fi on 3 777s in 2024
On 3 Boeing 777s by end 2024, entire modern fleet in 2 years
All passengers arriving in Singapore can now use biometric eGates
All foreign passengers arriving in Singapore, regardless of nationality, can now use biometric egates at Changi Airport, without the need for prior enrolment. By end-2024, arriving Singapore residents and all departing passengers will be able to use biometric immigration clearance…
Air Canada starts coach linking Hamilton and Kitchener airports with Toronto Pearson
Air Canada is now offering a convenient and seamless travel option for passengers departing from Hamilton (YHM) and Kitchener (YKF) airports to Toronto Pearson (YYZ) and beyond. The airline has started a branded luxury motorcoach service between Hamilton and Kitchener…
Milan Linate and Catania start biometric boarding
Milan Linate and Catania now offer a facial recognition system for passengers boarding their flights. The FaceBoarding biometric system allows passengers to pass through security and boarding without having to show their passport/electronic identity card and boarding pass. Effectively their…
Passengers at Schiphol can now get time when bags will arrive
Schiphol can be a fine airport. It can also be awful. Baggage and security check issues over recent years have really made a big dent in the airport’s reputation. The airport is making good efforts to improve these areas. The…
Asiana retires its last Boeing747
Asiana Airlines made the final flight with a Boeing 747 on 25 March 2024, The final trip for the Asiana 747-400, registration HL7428, was from Taipei Taoyuan International Airport to Seoul Incheon International Airport. A mere 2 hour flight for…
TSA adds eight more airlines to its PreCheck program
Eligible passengers can use TSA PreCheck lanes when traveling from the US on nearly 100 airlines The Transportation Security Administration (TSA) has added eight more airlines to its TSA PreCheck program. The eight new airlines are: Air Premia BermudAir Air…
TSA testing translation devices at Philadelphia checkpoints
Transportation Security Administration (TSA) officers are testing a new hand-held language translation-interpretation device at Philadelphia International Airport security checkpoints. The devices help TSA officers make the security checkpoint experience more pleasant for passengers with limited English and others who are…
Discover Airlines tests new in-flight entertainment on A320
Lufthansa-owned Discover Airlines is trialling a brand new inflight entertainment system on one of its Airbus A320s. The new IFE system comes from the German company AERQ and is the first installation. Passengers can enjoy state-of-the-art in-flight entertainment, with large…
Royal Jordanian selects Viasat for inflight Wi-Fi
Will be installed on more than 40 aircraft
TSA trials self-service screening at Las Vegas
The TSA and DHS are trialling a self-service screening system at Harry Reid International Airport in Las Vegas. It’s much the same as the current processes but with fewer TSA officers (TSO) involved. Their role is more to supervise and…
Munich trials innovative robot that sells snacks and drinks
A robot, called JEEVES, is selling food and drinks to passengers at Munich Airport. The robot wanders around the terminal and passengers stop it and buy drinks and snacks. Jeeves sells a selection of chilled soft drinks and snacks that…
Qantas makes inaugural flights with its first Airbus A220s
Qantas has started operations with its brand new Airbus A22Os. The airline’s subsidiary QantasLink started flying the A220s on commercial flights on 01 March 2024. The A220s are based in Melbourne and the first routes were Melbourne to Canberra and Melbourne…
