United plans free high-speed inflight internet from Starlink
First passenger flights expected in late 2025
PASSENGER EXPERIENCE
INCLUDES PASSENGERSELFSERVICE
PASSENGER EXPERIENCE
INCLUDES PASSENGERSELFSERVICE
PassengerSelfService
Auckland Airport to install new self-service kiosks and bag drops
New systems to be installed over the next few years – but no biometrics yet. Self-service kiosks have been in use for over 20 years. However many airports use a mix of kiosks and desk check-in. Common use kiosks have…
Autonomous vehicle trial at Inverness airport
Uses four seat driverless pod
New biometric egates at Muscat International
Egates for arrivals and departures
Etihad deploys wireless IFE onboard on ten A320s
Passengers use own devices to stream IFE
New Baggage Service Centre at Dubai Terminal 2
Combines left baggage and lost and found
Croatia Airlines receives its first Airbus A220
First of six A220s on order from Air Lease
Alaska Airlines new self bag drop at San Francisco Harvey Milk
25 new self bag drops to improve passenger experience
Wizz Air adds new feature to Amelia, its Virtual Customer Service Assistant
Wizz Air has launched a new voice solution from its virtual customer service assistant, Amelia. Low cost carrier Wizz Air has introduced a new service to keep passengers informed and in control when their travel plans are disrupted. In the…
CLEAR offers TSA PreCheck enrollment at 7 more airports
More options for passengers to enroll in TSA PreCheck
Air India launches bag tracking via its app and website
Passengers can track bags throughout journey
Berlin Brandenburg offers new facial recognition service
Passengers use facial recognition instead of a boarding pass
TSA PreCheck program adds four new airlines
More than 100 airlines now in the program
Aeroporti di Roma launches chatbot and smart boarding
Passengers at Fiumico Airport can now get real time information about their flight and boarding on their smartphone. Aeroporti di Roma has introduced Digiport, a new digital service that includes AI-powered real time flight updates via WhatsApp and Facebook Messenger,…
Lufthansa now offers more digital entertainment on board
Lufthansa now offers more in-flight entertainment options on board short and medium-haul flights. Passengers flying with Germany’s largest airline can now access around 45 German and English-language magazines free of charge and without limit via the airline’s FlyNet® Wi-Fi portal…
Fiumicino Airport opens bag drop at Rome Termini train station
Passengers flying with ITA Airways out of Rome Fiumicino can check-in and drop their bags in the centre of Rome. Aeroporti di Roma is providing the new free service, ‘Airport in the City’, for ITA Airways passengers departing from Leonardo…
Star Alliance document verification system for its 26 member airlines
Star Alliance is adopting a standard travel documentation verification system for all its member airlines. Timatic AutoCheck enables passengers, airlines and travel professionals to access accurate and clearly worded immigration information. The user-friendly online solution enables passengers to check they…
Qatar Airways to introduce free inflight Wi-Fi on 3 777s in 2024
On 3 Boeing 777s by end 2024, entire modern fleet in 2 years
All passengers arriving in Singapore can now use biometric eGates
All foreign passengers arriving in Singapore, regardless of nationality, can now use biometric egates at Changi Airport, without the need for prior enrolment. By end-2024, arriving Singapore residents and all departing passengers will be able to use biometric immigration clearance…
Air Canada starts coach linking Hamilton and Kitchener airports with Toronto Pearson
Air Canada is now offering a convenient and seamless travel option for passengers departing from Hamilton (YHM) and Kitchener (YKF) airports to Toronto Pearson (YYZ) and beyond. The airline has started a branded luxury motorcoach service between Hamilton and Kitchener…