Air New Zealand to trial translation technology
Google technology could allow passenger service staff to receive live translation of 40 languages
New technology
KLM use of artificial intelligence to answer passenger queries
Use of AI means that agents can spend more time on questions in conversations with passengers that need a human approach
Air New Zealand launches on Google Assistant
Passengers can talk hands-free with the airline
Haneda displays the robots on trial for Tokyo2020
Airport display 7 robots on trial during January 2018
British Airways adds emojis to its chatbot
First airline to offer holiday advice to passengers using emojis
Indianapolis customer service robot
The robot will complement its guest services desk but not replace it